Rainbow8 (Hong Kong) Airsoft Online Store

OVERSEA ORDER IMPORTANT INFORMATION

Airsoft legal :

Airsoft is legal in many countries including the USA (except some states), UK, Canada (special circumstances apply), France, Belgium, Switzerland, Italy, Austria, Spain, Norway, Sweden, Poland, Japan, Taiwan, Repblic of Korea, and many others.


Hong Kong Post office Limited the Airsoft Guns ship to below Countries, all kinds of imitation firearms or airsoft similar items are not admissible by all shipping method

Argentina , Brazil , Chile , Ireland , Paraguay , Russia , Slovenia , Uruguay

I want to take the chance and order anyways

Parts & accessories ship to all countries usually without an issue (When magazine, slide may consider middle risk 95% passing rate / lower frame at high risk item 80% passing rate to ship to Argentina , Brazil , Chile , Ireland , Paraguay , Russia , Slovenia , Uruguay.) Parcel may rejected export by local airport security and parcel will return back to sender without shipping cost refunded. 

If you reside in any of these countries and wish to take your chances in ordering, we are happy to assist you. (buyer will need to bear the risk of return parcel by local airport security and no shipping cost will be refunded if parcel blocked & return) , buyer can decided to pay extra for re-shipment (Re-try), or get full refund on item cost.

Above All Countries & , if Checkout any Airsoft gun and completed Payment , we will Hold and communicate you via Register on our website e-mail address . Please reply our email to advise how could we help to make it thur.

3.Risk & Delay:

All items purchased from us are made pursuant contract. This means that the risk if loss , return, parcel delayed delivery and customs confiscated for such items pass to you upon our delivery to the carrier.
The Delivery time reference has been show on beside of the shipping method, e.g e-express service (7-14) meaning estimated arrived destination by 7-14 working days.
the delivery time is not included custom clearance by destination custom authority , or local airport security check, this may mostly happen for Airsoft gun item(s) order. 

4.Orange Tip Airsoft Gun : (USA / ITALY / S.KOREA)

All airsoft guns import to USA / ITALY / S.KOREA are required by local Federal Law to have the orange tip. 
In addition, Some state of USA have special import requirement Please view your stat below for more information regarding Airsoft Guns and if in doughty please seek advice from your local law informant agency.

If the airsoft gun is configured as a handgun, in addition to the blaze orange ring on the barrel required by federal law, the airsoft gun has a trigger guard that has fluorescent coloration over the entire guard, and there is a two centimeter wide adhesive band around the circumference of the protruding pistol grip that has fluorescent coloration. (California, USA)

(i) The protruding pistol grip.

(ii) A protruding ammunition magazine or clip.

 

When import to United Stated all license trademark will be cover by black 
label (removable). Airsoft guns' trademarks will be covered  where the manufacturer does not have an existing license agreement with the manufacturer of the real fire arm.
Handling Cost Applied, For detail please click into this link


5.Tracking Mail / Parcel information : 

You can track and trace your mail / parcel current delivery status online at Hong Kong Post website. Furthermore, you will able to get an additional tracking info at destination country's post website by its arrival.  

Hong Kong Post Track & Trace Link: 

http://www.hongkongpost.hk/en/mail_tracking/index.html

There are common reason for non-received parcel:
1.) Unsuccessfully delivery, Parcel will be keep at post office for certain period of time, when unsuccessful delivery, it may happen for incorrect address / unclaimed parcel. 

2.) Pending for local custom inspection. 

3.) Pending for VAT / import tax payment to get parcel released. 

If you did not receive mail / parcel at certain days that you may concern, you could contact local post office for more information or you could ask for air-way bill from us for supporting document.


You can open an investigation case for over 21 days since you did not receive mail/parcel that we shipped to you. (please ask for air-way bill to fill the online enquiry form)

Online Enquiry Form

http://www1.hongkongpost.hk/en/eforms/pos28b.html

 

FAQ

WHEN WILL I GET MY ORDER?
Orders usually ship out within 1-2 business days. During the busy holiday season it may take up to 4 days to process orders. You'll get an email with the tracking number once your order ships.


WILL MY ORDER BE SHIPPED IF THERE IS AN ITEM OUT OF STOCK?
Usually, we will not ship out your order without your confirmation when there is an item out of stock at your order, we will contact you by email for detail and we are looking forward for your reply, Moreover, if we did not hear from you by 3 Business day, we will ship your order and refund the sold out items.

HOW DO I TRACK MY ORDER?
Once your order has shipped, you'll get an email with a link to the tracking.
You can also track it in local post website, if the tracking info appear, it means that parcel is arrived your countries. 


CAN I MAKE CHANGES TO MY ORDER?
If you need to make any changes or cancel your order, please contact us immediately. Our warehouse often processes orders within a couple of hours. If we have already processed your order, we will be unable to make any changes or cancellations. Once an order has shipped, we cannot make any changes.

 

WHAT DO I DO IF THERE IS A PROBLEM WITH MY ORDER?
Please contact us within 7 days of receiving your order and let us know what the problem is. If there is a damaged item, please email us a picture of the damage.

 

DO YOU ACCEPT GIFT CARDS ONLINE?
We do! You type your gift card number in at checkout to use it. If the gift card does not cover the amount of the order you will need to pay the balance via credit card or PayPal.