OVERSEA ORDER IMPORTANT INFORMATION
Airsoft is legal in many countries including the USA (except some states), UK, Canada (special circumstances apply), France, Belgium, Switzerland, Italy, Austria, Spain, Norway, Sweden, Poland, Japan, Taiwan, Repblic of Korea, and many others.
Hong Kong Post office Limited the Airsoft Guns ship to below Countries, all kinds of imitation firearms or airsoft similar items are not admissible by all shipping method
Argentina , Brazil , Chile , Ireland , Paraguay , Russia , Slovenia , Uruguay
I want to take the chance and order anyways
Parts & accessories ship to all countries usually without an issue (When magazine, slide may consider middle risk 90% passing rate / lower frame at high risk item 75% passing rate to ship to Argentina , Brazil , Chile , Ireland , Paraguay , Russia , Slovenia , Uruguay.) Parcel may rejected export by local airport security and parcel will return back to sender without shipping cost refunded.
If you reside in any of these countries and wish to take your chances in ordering, we are happy to assist you. (buyer will need to bear the risk of return parcel by local airport security and no shipping cost will be refunded if parcel blocked & return) , buyer can decided to pay extra for re-shipment (Re-try), or get full refund on item cost.
Above All Countries & , if Checkout any Airsoft gun and completed Payment , we will Hold and communicate you via Register on our website e-mail address . Please reply our email to advise how could we help to make it thur.
2.Risk & Delay:
All items purchased from us are made pursuant contract. This means that the risk if loss , return, parcel delayed delivery and customs confiscated for such items pass to you upon our delivery to the carrier.
The Delivery time reference has been show on beside of the shipping method, e.g e-express service (7-14) meaning estimated arrived destination by 7-14 working days.
the delivery time is not included custom clearance by destination custom authority , or local airport security check, this may mostly happen for Airsoft gun item(s) order.
3.Airsoft Guns ship to USA / ITALY will be temporary disable.
As there are high risk for parcel block / return by destination custom, therefore we will temporary disable to ship complete airsoft gun to USA / ITALY, but we can ship all parts & accessories including spare magazine.
4.Tracking Mail / Parcel information :
You can track and trace your mail / parcel current delivery status online at Hong Kong Post website. Furthermore, you will able to get an additional tracking info at destination country's post website by its arrival.
Hong Kong Post Track & Trace Link:
There are common reason for non-received parcel:
1.) Unsuccessfully delivery, Parcel will be keep at post office for certain period of time, when unsuccessful delivery, it may happen for incorrect address / unclaimed parcel.
2.) Pending for local custom inspection.
3.) Pending for VAT / import tax payment to get parcel released.
If you did not receive mail / parcel at certain days that you may concern, you could contact local post office for more information or you could ask for air-way bill from us for supporting document.
You can open an investigation case for over 21 days since you did not receive mail/parcel that we shipped to you. (please ask for air-way bill to fill the online enquiry form)
Online Enquiry Form
WHEN WILL I GET MY ORDER?
Orders usually ship out within 1-4 business days. During the busy public holiday season / weekend it may take longer to process orders. You'll get an email with the tracking number once your order ships.
WILL MY ORDER BE SHIPPED IF THERE IS AN ITEM OUT OF STOCK?
Usually, we will Not ship out your order without your confirmation when there is an item(s) out of stock at your order, we will contact you by email for detail and we are looking forward for your reply, Moreover, if we did not hear from you by 3 Business day, we will ship your order and refund out of stock item(s).
HOW DO I TRACK MY ORDER?
Once your order has shipped, you'll get an email with a tracking no. to the tracking link. (17 Track)
You can also track it in local post website, if the tracking info. appear, it means that parcel is arrived your countries.
CAN I MAKE CHANGES TO MY ORDER?
If you need to make any changes or cancel your order, please contact us immediately. Our warehouse often processes orders within a couple of hours. If we have already processed your order, we will be unable to make any changes or cancellations. Once an order has shipped, we cannot make any changes.