RAINBOW8 ONLINE SHOP (HONG KONG)

OVERSEA ORDER IMPORTANT INFORMATION

All International orders will be shipped via HongKong Post / USPS / UPS, depending on selected available options. An email will be sent to you once your package has been shipped.  After your package has shipped, delivery is typically within 4-14 business days; however it can take up to 6 weeks. International mail is affected by circumstances beyond our control, including but not limited to customs delays, long distances, & foreign holidays. 
*Please be patient & understand that international packages may take several weeks to arrive. 

For international orders, please be mindful of your own country's customs regulations, as we cannot & will not be held responsible for any taxes, fees, loss or damage resulting from your package's processing through that system. Please keep in mind that international mail may be held for up to 4 weeks in customs. Depending on the laws & regulations of your country of residence, you might have to pay additional customs fees or taxes in order to you receive your package.

LOST OR DAMAGED PACKAGES
In the case of a lost package, please contact your local post office for assistance. we will not responsible for lost or damaged packages after they have been shipped. (Depends on Circumstances, Negotiable)

RETURNED PACKAGES
If a package is returned to us because the buyer provided the wrong address or has not claimed a package after the delivery attempt, a refund will not be issued. The buyer must repay the shipping costs before the item can be shipped again.
(Depends on Circumstances, Negotiable)

RETURNS
Your satisfaction with your purchase and experience is of the utmost importance to me. Please don’t hesitate to contact me directly with questions or concerns and I will try to find a solution to the situation any way we can. We typically do not accept returns or make exchanges. Please make sure to read product descriptions, dimensions, & shipping policies carefully before completing your purchase.
If you reside in any of these countries and wish to take your chances in ordering, we are happy to assist you. (buyer will need to bear the risk of return parcel by local airport security and no shipping cost will be refunded if parcel blocked & return) , buyer can decided to pay extra for re-shipment (Re-try), or get full refund on item cost.

REFUNDS
Order cancelation may required 10-20% of original paid amount on re-stock & administration fee. *which included 5% non-refund transaction by PayPal.

Airsoft Guns ship to USA / ITALY / GERMANY will be temporary disable.

As there are high risk for parcel block / return by destination custom, therefore we will temporary disable to ship complete airsoft gun to above mentioned countries, but we can ship all parts & accessories including spare magazine.

Above All Countries & , if Checkout any Airsoft gun and completed Payment , we will Hold on your order without notice, until you may communicate with us via Register on our website e-mail address. We will response your email.


Tracking Mail / Parcel information : 

You can track and trace your mail / parcel current delivery status online at Hong Kong Post website. Furthermore, you will able to get an additional tracking info at destination country's post website by its arrival.  

Hong Kong Post Track & Trace Link: 
http://www.hongkongpost.hk/en/mail_tracking/index.html

17 TRACK LINK
https://www.17track.net/en

There are common reason for non-received parcel:
1.) Unsuccessfully delivery, Parcel will be keep at post office for certain period of time, when unsuccessful delivery, it may happen for incorrect address / unclaimed parcel. 

2.) Pending for local custom inspection. 

3.) Pending for VAT / import tax payment to get parcel released. 

If you did not receive mail / parcel at certain days that you may concern, you could contact local post office for more information or you could ask for air-way bill from us for supporting document.

You can open an investigation case for over 21 days since you did not receive mail/parcel that we shipped to you. (please ask for air-way bill to fill the online enquiry form)

Online Enquiry Form

http://www1.hongkongpost.hk/en/eforms/pos28b.html

 

FAQ

WHEN WILL I GET MY ORDER?
Orders usually ship out within 2-5 business days. During the busy public holiday season / weekend it may take longer to process orders. You'll get an email with the tracking number once your order ships.


WILL MY ORDER BE SHIPPED IF THERE IS AN ITEM OUT OF STOCK?
Usually, we will Not ship out your order without your confirmation when there is an item(s) out of stock at your order, we will contact you by email for detail and we are looking forward for your reply, Moreover, if we did not hear from you by 3 Business day, we will ship your order and refund out of stock item(s).

HOW DO I TRACK MY ORDER?
Once your order has shipped, you'll get an email with a tracking no. to the tracking link. (17 Track)
You can also track it in local post website, if the tracking info. appear, it means that parcel is arrived your countries.

CAN I MAKE CHANGES TO MY ORDER?
If you need to make any changes or cancel your order, please contact us immediately. Our warehouse often processes orders within a couple of hours. If we have already processed your order, we will be unable to make any changes or cancellations. Once an order has shipped, we cannot make any changes.